Vision
Statement
"Burns Janitor Service, Inc. is a continually improving
company that rises to the expectations of our customers
by providing excellent services through new technology,
diversity, standardization and high performing committed
employees with a vision of global expansion."
Burns
Janitor Service is a purpose driven business and operates
under an annual strategic plan.
The 7 Strategic Plan Initiatives are:
Initiative 1: Hiring & Retention
Initiative 2: Building Internal Intellectual Capacity –
Training/Internal Expertise
Imitative 3: Administrative
Imitative 4: Rebuilding Equipment Inventory
Initiative 5: Business Development
Initiative 6: Diversity
Initiative 7: Community
QA
Audit System
BJS 6 Step QA Audit Program
Program 1- A-Team
Program
- Weekly
audits are performed by our A-Team.
- Our
A-Team Supervisor develops Plan of Correction within 24
hours of audit which is reviewed and approved by our VP,
Quality Assurance.
- The
Plan of Correction is implemented by our A Team or Site
Supervisor
Program
2- Monthly CEO Site Visits
Our CEO visits each site per month. During this visit, the
CEO meets with the Contract Representative as well as BJS
employees. This site visit is made with the VP, QA and the
VP of Research & Development. A walk through of the site
is also completed and a written follow up plan of action is
developed and implemented.
Program
3- Quarterly and Year End Equipment
Inventory
Program
4- Annual Employee Technical Training
Program
Program
5- All sites have on-site Supervisors
Program
6- Quarterly and Year End Customer Satisfaction
Surveys
We utilize an outside company to conduct quarterly electronic
surveys. In December of each year, we have this firm conduct
a telephone survey with all of our customers. When we acquire
a new account, this firm contacts our valued new customers
by phone at the end of week one and at the end of 30 days.
We only know how to give the best customer service –
we know this is a problem prone industry that requires immediate
and proactive response.
Our Plan of Corrections is developed to get to the root cause
of your problems. We track results from our audits, and communicate
them to our clients.
Corporate
Slogan
"The
Time is Now - The Fruit of Belief is Action"
Field
Slogan
"Just Do It, We Can Do It"
Core
Values
Christ Focused
Professionalism
Respect
Integrity
Commitment
Dedication
|
